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Customer Support2018-10-26T15:17:37+00:00

Superior CMMS Customer Support

DPSI understands the crucial role support plays for our customers. We don’t believe in merely selling products and services—we partner with our customers to ensure their success. Our CMMS Customer Support Team is highly professional, friendly, supportive and patient. When you contact us, your call is answered promptly by our Fast Response Desk. Unlike many software companies, we do not outsource our customer service. You’ll get assistance from real people—not an automated phone system.

DPSI Customer Support Includes:

  • Free Product Upgrades & Updates

  • DPSI User Group Membership

  • Subscription to Solutions Newsletter

  • Remote connection to customer’s computer

  • Access to Customer Corner & Forums

Customer Involvement & Product Enhancements

DPSI values suggestions for enhancements to our CMMS software, and offers opportunities for customers to provide feedback. Suggestions are added to polls sent out to customers, and features receiving the most votes are added to DPSI’s future product releases.

Our iMaint and PMC User Advisory Boards are comprised of volunteer customers from various industries who assist other customers in further understanding their products. DPSI hosts interactive board discussions, which provide invaluable opportunities for fellow users to learn from each other and continually improve their maintenance operations.

“DPSI CS and Support are great! I know everyone by first name. They are very knowledgeable and very easy to talk to.”

Clay Summerlin, Schneider Electric

“DPSI’s customer service has been good for me. Calling is simple and you usually get someone quickly… Everyone I’ve spoken to knows the product.”

Rick Simmons III, Dill Air Controls

View Our Products

View our range of CMMS and EAM software solutions for a variety of industries and businesses, large and small. On-premise and cloud-based options available.

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Schedule a Demo

Dive into our CMMS and EAM software to view user interface, features, options and customization abilities. Schedule a live demonstration with our sales team.

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Get a Free Trial

Try our CMMS software to see first-hand how it can revolutionize your maintenance operations, enhance productivity and maximize ROI. Sign up for a free trial today.

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