Training is Key to Success
Butterfield, an energetic ex-Navy man, was not one to let the grass grow under his feet. As IGT prepared to migrate their data from PMC to iMaint, Butterfield had Leland Parker, Professional Services Senior Project Manager for DPSI, come to Nevada. He trained their power users for a week and then trained all the remaining users. Butterfield explains his training philosophy this way: “Investing in training is money well-spent for two reasons. First, it helps employees understand how important their data is and thus provides better data and better history. Second, it enhances the mechanics’ overall knowledge in the maintenance field. Now they not only know how to turn wrenches but also have an understanding of how all the maintenance processes are put together (scheduling, parts ordering, contractor work) which in turn increases the entire team’s effectiveness.”
Since moving to iMaint, IGT has provided its employees’ training from six different iMaint classes, including on-site training and webinars. This training has paid remarkable dividends according to Parker, who noted on a return on-site training visit, “Their system is one of the cleanest, most organized I’ve seen. During the week we identified relatively few cases where data clean-up was needed. All the mechanics are active in the system and required to look up parts, enter actual parts, actual labor, codes, comments, and complete Work Orders.” Parker continues, “Thus the first two days of the on-site were spent with two different groups of mechanics. The remaining three days were spent with more advanced users asking specific questions.”
Training is so important that the second Friday of each month is reserved for training employees. Butterfield passionately explains, “At our once a month training the employees learn more and I learn more. It’s a win-win.” Butterfield has created several training databases for a number of testing functions. When they want to try something new, like parts ordering, inventory, scheduling, or codes, they try it in the training database first. Once they understand how something is going to work in the database, they are much more comfortable setting it up and utilizing new functions.