The Challenge: Integrated Maintenance Management
As an island nation, Bermuda needs to be more self-sufficient than most cities, counties or states in the US. With the purchase of iMaint in 1990, Bermuda Department of Public Transportation began a journey towards constructive control of infrastructure maintenance. Using the online version of iMaint on a Bermuda-hosted server, other government departments have since joined in using this software for their maintenance needs.
Five agencies from all over the island can log in and use their CMMS system. They have fully implemented iMaint and use all modules, including preventive maintenance tracking, parts management, barcode, fleet fueling, and reports for each agency. Agencies ranging from Public Transportation to Port Services to Fire & Rescue use iMaint on a daily basis. Inventory is one area that is crucial for maintenance, since a replacement part can’t be easily and quickly obtained from another facility or vendor that is not on the island. Maintaining accurate physical counts, as well as using min/max requirement helps control downtime due to inventory issues.
As maintenance needs have been identified, iMaint has grown to accommodate them. Using the Work Requester module, users can submit maintenance requests from any location and iMaint can send email alerts, including pictures and documents in response. In the case of Public Transportation, drivers report issues to the garage using the Web Work Requester. As buses are taken out of service, dispatch knows immediately which buses are available and which ones are not. DPSI’s Professional Services team helped Bermuda create custom Dashboards that provide a real time view to simplify this process.
The Integrator module allows iMaint and other software systems to communicate, enabling better management decisions with faster, up-to-date and more accurate information. This also reduces time-wasting data input and unnecessary paper processes being shuffled between departments. Bermuda Government is in the process of evaluating the integration of their JD Edwards ERP system with iMaint to further improve parts tracking, costing, and symmetry between two different systems.
Finding maintenance trends can be difficult when reviewing work orders from week to week, but the Dashboard module makes trends apparent and allows quick access to detailed information for better informed decision-making. Read more about how the Department of Public Transportation implemented Dashboard to track necessary data to keep their fleet of buses operational.