By Frank Harmuth, DPSI Professional Services Training Specialist
If you recall the ‘telephone’ game back in elementary school days, it begins with whispering a sentence into one kid’s ear. The child then whispers the same sentence into the next kid’s ear, and so on, until it circulates through a dozen or more ears. When you ask the last child what the original sentence was, it’s usually unrecognizable!
Recently, I encountered a similar scenario within a client’s site. Over a period of twenty years, numerous maintenance managers and software admins have worked for a specific manufacturing company. After becoming overwhelmed by the sheer volume of preventive maintenance (PM) work orders to process, the manufacturer’s current software admin scheduled a training session. It wasn’t long into my time there that I realized her predecessor had misunderstood the proof process. The previous admin had only taught her how to create manual PM work orders and, consequently, she had over a thousand PM work orders to create from scratch each month.
Upon showing the new admin how to run a proof and generate ALL monthly PMs automatically, the current admin was relieved. Computerized maintenance management software like PMC is designed to simplify the process of creating PM work orders, which is why it’s crucial to ask questions and seek help. Over the years, each software admin was trained by their predecessor. And, much like the telephone game, the process of creating work orders had been completely distorted during this time. It was obvious they had been working too hard for too long, which led to a great deal of frustration.
It’s important to ask for assistance and explore ways to continually improve. Failing to do so could result in countless wasted hours that could have been productive otherwise. In the scenario described above, the software admin was able to resolve the company’s biggest maintenance hurdle after a standard CMMS software training session. Taking steps to utilize your software’s full capabilities is one of the smartest ways to maximize return on investment (ROI). Imagine leaving a training class and feeling genuinely excited to go back to work and implement what you just learned.
If you are interested in learning more about the importance of CMMS training or other maintenance management software services, contact us today.