We don’t just say we deliver excellent customer service. We truly mean it! We’re big enough to provide you with solutions that meet your organization’s needs, yet small enough to remember your name and deliver service with a personal touch. Our Customer Support Team is patient, understanding and knowledgeable. Unlike many software companies, DPSI does not outsource our customer service and we have real people who answer calls at our Fast Response Desk, not an automated phone system.
Our Customer Support includes technical support via a toll-free telephone 877-777-0431 (US and Canada) or 1-709-292-8809 and email firstname.lastname@example.org, free product upgrades and updates, access to our private Customer Corner website and forums, membership in the DPSI User Group, and a subscription to our quarterly Solutions newsletter.
Customer Involvement and Product Enhancements
DPSI values customer feedback and suggestions for enhancements to our products. Customers are encouraged to offer suggestions via forums on Customer Corner and a poll is then created where customers can vote on features important to them. Each product release includes features highly rated by customers. We have a User Advisory Board for iMaint and PMC who advise and help other customers as well as DPSI with product enhancements, offer usage tips, participate in the User Group Conference and other activities. The advisory boards are voluntary and comprised of customers across various industries and positions within their companies.