08 Jun 2015      |      by Carol Owens


Why EAM Software Fails to Deliver the Desired Results (And What You Can Do About It)

More than 90% of EAM software implementations are considered failures by the organizations that undertake them because the expectations of the implementations are not met in a meaningful way. However, by carefully applying these five concepts into an EAM implementation, the risk of failure is significantly reduced.


  1. Develop a detailed reference document that clarifies the specific needs and processes that must be managed by any potential EAM software package.Taking the time to create this document ahead of time serves two vital purposes. Firstly, it allows all the key decision makers for this significant purchase to get on the same page as it relates to requirements and functionality. Secondly, and perhaps more importantly, this reference document can be used as a scorecard for each EAM presentation. Instead of being wowed by bells and whistles, or conversely underwhelmed by a boring salesperson, the scorecard will act as an objective measure of each product’s applicability for the organization.

  1. Consider future needs. An EAM implementation will ideally result in a working environment that will grow and change with your organization. For this reason, it is vital to consider what changes may be coming in the next decade within the company. This will allow you the opportunity to ask some pointed questions about each potential suitor, and to better gauge long-term fit within your company.


  1. Ensure clear communication with all stakeholders from beginning to end. The biggest reason an EAM implementation fails is poor communication throughout the process. Key users of the tool can become adversaries of the product, and erect barriers to avoid using it. Executives can misunderstand the cost or time involved, and grow tired of what they think is a slow build and over budget project. All of this can be avoided with targeted, appropriate messaging to all relevant parties throughout the implementation process.


  1. Prepare training resources, during and after implementation. Lack of appropriate training is another common reason an EAM implementation fails, and it is also easily avoided with proper planning. Working in conjunction with your selected vendor, develop a training strategy that encompasses initial and ongoing training, and includes the establishment of local and non-local support for ongoing needs. Of particular concern is the creation of on-site training manuals (or online manuals) that are user-friendly and intuitive, along with a plan to ensure new employees are fully trained moving forward.


  1. Define and create concrete clear user roles. Another significant problem in an EAM implementation is a lack of clarity, so that nobody is certain who is responsible for what. This can be addressed through effective communication, as mentioned above, but can also be managed through the intentional development of user roles within the system. These user roles can be limited to the tasks a given individual has the permission or responsibility to perform, and will by default provide guidance for accountability purposes.


Ensure a Successful EAM Software Implementation with DPSI


DPSI’s iMaint is a reliable and trusted EAM system with a proven track record. Many well-known organizations have been our customers, and we have been in the business for nearly thirty years. Contact us to learn more about our iMaint software package, or sign up for a free trial today.

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